Cancellation policy

Some items in our store may be available as subscriptions, pre-orders or try-before-you-buy purchases. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These deliveries are based on the subscription duration and frequency you select.

Your payment details will be stored securely. You will be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.

You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, which you can use to manage your subscription. Alternatively, you can always cancel your subscriptions with immediate effect by emailing visit@marencovini.com.

Please refer to our return policy for more information on returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing a product that is out of stock or will be available soon, but is not yet in stock. At checkout, we may collect no payment or only a partial deposit and store your payment method, then fulfil the order and charge the full or remaining amount at a later date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. Please refer to our return policy for more information on returns and refunds.

Try before you buy

When you purchase an item using the “Try before you buy” option, we authorise your payment method before fulfilling the order. You will have a specified period of time to decide whether you want to keep the item. After that period, if you have not returned it, we will charge your payment method for the full amount.